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Escalation Matrix

Know our escalation matrix to report your query to a higher level executive if it is not satisfactorily resolved.


Level 1: Submission of your query

You will have to raise your query with our customer support team at following email ID / toll free number. You will receive a detailed response within 3 working days.

Login to www.apnaghar.co.in and register your query with us at contact@apnaghar.co.in.
Please provide us with your name, mobile number for quick resolution of your query.


Level 2: Escalation, if the query is not resolved within 7 days

If you have not received a satisfactory response from the customer support team as per Step 1, you can escalate your query to care@apnaghar.co.in or call us at +91 – 080 39567010


Level 3: Escalation to the management team

We have a Grievance Redressal system to examine customer issues and provide an impartial resolution. If your query has not been resolved to your satisfaction as per Step 2, you can escalate this complaint to Apnaghar management team by writing to us at management@apnaghar.co.in


Escalation Matrix Query Form




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