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Know our escalation matrix to report your query to a higher level executive if it is not satisfactorily resolved.
Level 1: Submission of your query
You will have to raise your query with our customer support team at following email ID / toll free number. You will receive a detailed response within 3 working days.
Login to www.apnaghar.co.in and register your query with us at firstname.lastname@example.org.
Please provide us with your name, mobile number for quick resolution of your query.
Level 2: Escalation, if the query is not resolved within 7 days
If you have not received a satisfactory response from the customer support team as per Step 1, you can escalate your query to email@example.com or call us at +91 – 080 39567010
Level 3: Escalation to the management team
We have a Grievance Redressal system to examine customer issues and provide an impartial resolution. If your query has not been resolved to your satisfaction as per Step 2, you can escalate this complaint to Apnaghar management team by writing to us at firstname.lastname@example.org
Escalation Matrix Query Form